Client Settings

After installing the Vinteo Desktop client (hereinafter referred to as VD), launch it and perform the initial server address and authentication settings by filling in the fields in Step 2 of “Connection Settings”. Detailed installation instructions are available in the article Program Installation. If there are no issues with audio and video devices, configuration starts immediately from Step 2.

The numbers in the illustration correspond to the steps of the algorithm:

1. enter the address of the target server where a WS-type account has been created; if the address is correct, a check mark will appear;
2. enter the subscriber’s name/nickname;
3. select the “Authorization” option;
4. enter the subscriber number (this will be the number “100” from the subscriber addition example);
5. enter the password;
6. this settings block depends on the user’s needs;
7. click the “Done” button — it will become active and turn blue if the entered data is correct.

Other settings can be changed later. If there are issues with devices (absence or unavailability), the application will redirect to Step 1 of “Connection Settings”, where available devices or work without them can be selected. Troubleshooting for both the web client and the software client is described below in the section “Errors and Their Solutions”.

While using the client, various situations may arise that prevent normal operation. Some of them can be resolved automatically by the client, which will display a notification; others require user participation — the client will also indicate this. Below are examples of situations and their solutions.

The system lacks a webcam and microphone

Web client response

On the first launch, the client will open the “Device Setup” panel, automatically set the operating modes to “No camera” and “No microphone”, and display an error message: “No video source”, “No available microphones”. During subsequent launches, the program will also notify about the absence of sound and video capture devices in the system.

There are several options for further action:

1. close the warning, click “Next”, and continue working without a webcam and microphone; in the conference, other participants will see only a placeholder image (similar to the avatar image, which can be replaced with your photo); it will be possible to see and hear the conference, send messages in the chat if it is enabled, and share presentation content if needed;
2. connect a webcam or a microphone only — then communication with conference participants will be available.

The webcam was assigned, but it is currently being used by another application

VD response when only one webcam is available

When launching or restoring the VD application, it will open the “Device Setup” panel, automatically switch to “No camera” mode, and display the following message:

There are two options for further action:

1. close the warning and continue working without the camera;
2. close the warning, find and close the application using the camera; the selected camera will be automatically restored, and work can continue.

VD response when multiple sources are available

In the example, the camera “HD Webcam” is selected as the source (first source), while the camera “Logitech Webcam C920” is available in the system (second source). When launching or restoring, VD will open the “Device Setup” panel, automatically switch to the second source, and display the following message:

There are two options for further action:

1. close the warning and continue working with the second video source;
2. close the warning, find and close the application using the camera, minimize and restore VD; the selected camera will be automatically restored, and work can continue.

How to find the application using the camera or microphone:

• for Windows 10: Settings → Privacy → Camera or Microphone;
• for Windows 11: Settings → Privacy & Security → Camera or Microphone.

Access to the webcam and/or microphone is blocked by the OS

Program response:

When launching or restoring VD, the “Device Setup” tab will open and display the following message:

“No system permissions to use the camera or microphone”

There is only one solution to this issue, since the action cannot be performed: close the message, grant permission to use the camera and microphone in the OS privacy and security settings, minimize and restore the application, and continue working.

To grant camera and microphone access in Windows 10, go to Settings → Privacy → Camera or Microphone; in Windows 11, go to Settings → Privacy & Security → Camera or Microphone. On this page, check both the overall device access permission and the permission for the video conferencing client.